FAQs

FAQ - maxXperience

 

1. What is the shipping time for orders?

  • Domestic: Orders are typically delivered within 7-14 days.

  • International: Shipping times range from 14-31 days depending on the destination.

Please note that delivery times may vary due to factors such as weather conditions, holidays, or shipping delays.

2. How can I track my order?

You can track your order by visiting our "Track Your Order" page. Once your order has shipped, tracking information will be updated and made available to you.

3. Can I change my order after it has been placed?

Unfortunately, once your order is confirmed and processed, we are unable to make changes to it. However, if you need to cancel your order, please contact us within 24 hours, and we'll do our best to accommodate your request.

4. What is your return policy?

We accept returns within 30 days after the delivery of your order. To initiate a return, please ensure the following:

  • The item is in its original condition (unused and undamaged).

  • The return is within the 30-day window from delivery.

To start a return, please visit our Returns & Exchanges page.

5. How do I return an item?

To return an item:

  1. Visit our Returns & Exchanges page.

  2. Fill out the return request form.

  3. You will receive a return authorization and instructions on how to send the item back to us.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Do you offer free shipping?

Currently, we do not offer free shipping on all orders. Shipping fees are calculated at checkout based on your location and the size of the order. However, we occasionally offer promotions with free shipping. Be sure to sign up for our newsletter or follow us on social media to stay updated on special offers!

7. Do you ship internationally?

Yes! We ship internationally to most countries. Delivery times for international orders typically range from 14-31 days. Shipping costs and delivery timeframes will be provided at checkout.

8. What if my order is lost or damaged during shipping?

If your order is lost or damaged during shipping, please contact our customer support team immediately. We will investigate the issue and either send a replacement or issue a refund, depending on the circumstances.

9. How can I contact customer support?

For any questions or concerns, you can reach our customer support team through:

  • Email: kdl.maximo@gmail.com

  • Phone: 0917-492-3302

  • Live Chat: Available on our website during business hours.

We’re here to help!

10. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay

  • Google Pay

11. Can I cancel my order?

Orders can be canceled within 24 hours of placing the order. After that, the order will be processed, and cancellation may not be possible. Please contact customer support immediately if you wish to cancel.

12. Do you offer gift cards?

Yes! We offer gift cards in various denominations. You can purchase gift cards on our website and send them to friends or family.